Customer Service Representative

Job Description:

DUTIES AND KEY RESPONSIBILITIES

• Generate sales among client accounts, including upsetting and cross-selling
• Operates as the point of contact for assigned customers
• Develops and maintains long-term relationships with accounts
• Make sure clients received requested products and services in a timely manner
• Communicates client needs and demands to employer company
• Forecasts and tracks client account metrics
• Manage projects within relationships, working to carry out client goals while meeting company goals
• Identifies opportunities to grow business with existing clients
• Coordinate with staff members working on the same account to ensure consistent service
• Collaborate with sales team to reach prospective clients
• Service multiple clients concurrently, often meeting deadlines
• Keep records of client transactions




AQUALIFICATIONS

• Account Management Experience
• Project Management Skills
• Client-Focused Solutions Experience
• Project Management
• Ability to Communicate Client Needs with Staff
• Talent for Influencing Client Management
• Ability to Manage Multiple Projects
• Negotiation Skills
• Listening Skills
• Communication Skills
• Presentation Skills
• Time Management Skills


INTERESTED APPLICANTS MUST SEND THEIR UPDATED RESUMES AT tyrone@hrservicenow.com